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Nair Systems is currently looking for IT Operations Officer for our UAE operations with the following terms & conditions. Key Skills & Qualifications • Bachelor’s degree in information technology, Computer Science, or a related field. • 3-5 years of experience in IT Operations, Banking Operations, or Infrastructure Support. • Knowledge of banking systems such as FCUBS, T24, Way4, DCMS and UAECB Applications. • Experience with Windows Server, Active Directory, Networking, VPN, MPLS, and Microsoft 365. • Strong troubleshooting, incident management, and vendor coordination skills. • Good communication, documentation, and reporting abilities. Core Competencies • IT Operations Management • Banking Systems Support • Infrastructure & Network Administration • Incident & Problem Management • Vendor Coordination • Business Continuity & Disaster Recovery Support • Analytical & Troubleshooting Skills • Customer Service Orientation • Ability to Work Under Pressure and Outside Business Hours when required. Operational Support Coverage • Provide after-hours and on-call support for end users and customers to ensure timely resolution of critical IT and banking operation issues outside normal business hours. • Respond to and troubleshoot production incidents, system outages, application failures, and urgent service requests. • Coordinate with internal teams, vendors, and service providers during critical incidents to minimize service disruption and ensure business continuity. End User Support • Perform routine server health checks, system monitoring, and patch management activities. • Support Active Directory, Microsoft 365, Azure, Intune, and Windows environments. • Manage user accounts, access requests, and application support activities. • Provide Level 1 & 2 support for end users, desktops, laptops, printers, and peripherals. • Coordinate with vendors and support teams to resolve infrastructure and application-related issues. Infrastructure & Network Support • Support and maintain Main Data Center (DC) and Disaster Recovery (DR) site infrastructure. • Install, configure, upgrade, and troubleshoot routers, switches, and network devices. • Monitor and maintain MPLS, WAN, VPN, and branch network connectivity. • Coordinate with telecom providers and service providers for circuit provisioning, upgrades, and incident resolution. • Maintain network documentation, operational procedures, and technical records. • Support branch IT infrastructure across Abu Dhabi, Dubai, Sharjah, and Ras Al Khaimah locations. • Maintain and manage IT asset inventory, including tracking, deployment, replacement, and disposal of IT equipment. • Perform network cable patching, structured cabling activities, and connectivity troubleshooting within Data Centers, communication rooms, and branch locations. • Install, configure, and support Cisco IP telephony devices, including user provisioning, extensions, and basic Call Manager administration. • Support Cisco Voice and Unified Communications infrastructure and coordinate with vendors for telephony-related incidents and upgrades Terms and conditions Joining time frame: Immediate Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at nishanthini.suda@nairsystem ...