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Job Description We are looking for a friendly, professional, and well-organized Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for guests and will be responsible for providing excellent customer service and ensuring smooth front desk operations. Key Responsibilities Welcome and check-in/check-out guests in a courteous manner Handle reservations, cancellations, and room allocations Answer phone calls, emails, and guest inquiries professionally Manage guest complaints and resolve issues efficiently Maintain accurate guest records and billing information Coordinate with housekeeping and maintenance departments Process payments and prepare invoices Ensure reception area is clean and presentable Follow hotel policies and security procedures Provide information about hotel services and local attractions Requirements & Qualifications High school diploma or relevant qualification (Hotel Management preferred) Previous experience as a receptionist or in hospitality (preferred) Good communication skills in English (Arabic is an advantage) Pleasant personality and professional appearance Strong customer service and problem-solving skills Basic computer knowledge (MS Office, hotel management systems) Ability to work in shifts, weekends, and holidays Good organizational and multitasking skills Ability to work under pressure Skills Required Excellent verbal and written communication Time management Attention to detail Teamwork Customer-focused attitude Conflict resolution skills Salary & Benefits Competitive salary (based on experience) Accommodation / Transport (if applicable) Medical insurance Annual leave and air ticket (as per UAE labor law) Career growth opportunities How to Apply Interested candidates may send their CV to: 📧 [email protected]